Patient Portal FAQ

Patient Portal FAQ

♦ ENROLLMENT QUESTIONS

How do I sign up?
Patients who wish to participate will be issued a welcome email during their visit. This email will enable you to log in and create an account.

Is there a fee to use HealtheLife?
HealtheLife is a free service offered to our patients.

What is HealtheLife?
HealtheLife is a secure online health management tool for patients provided by Chinese Hospital.

 

♦ YOUR MEDICAL RECORD

If I send a message to my care team, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that HealtheLife should not be used for urgent situations. Please contact the hospital if the situation requires immediate attention or dial 911 if it is an emergency.

If some of my health information on HealtheLife is not correct, what should I do?
Your HealtheLife information comes directly from your electronic medical record at Chinese Hospital. Contact the Health Information Management Department to correct any inaccurate information.

Phone: 1-415-677-2460
Email: HIMDept@chasf.org

When can I see my test results in HealtheLife?
Your test results are released to your HealtheLife account after your physician has reviewed them. This is generally within 1-7 days.

Why are certain test results not shared electronically via HealtheLife?
Your provider is able to determine which types of test results can be accessed through HealtheLife. Further, tests of a very sensitive nature are not released to HealtheLife.

 

♦ AFTER I HAVE ENROLLED

How do I know when new information or updates are available in my HealtheLife account?
Notification settings allow you to receive a notification each time your care team sends a message to you or updates your health care record.

You can change your notification preferences by logging in to your HealtheLife account and selecting notifications on the left side of your screen. Select the check boxes for the notification methods you want (text or email).

How is HealtheLife secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all messaging is done while you are securely logged on to the HealtheLife website.

I forgot my password. What should I do?
If you forget your password, you can reset your account by clicking the forgot password link on the sign in page. If you don’t have the mobile option enabled, a reset password email is sent to the email address associated with your account.

Follow the instructions on the password reset pages to change your password.

 

♦ TECHNICAL ISSUES

Need help with technical issues?
Consumer care technical assistance line is available 24/7 at 1-888-338-9741.